Terms of Service

Last updated: 18 August 2026

1. These terms

Planivra ("we", "us", "our") operates this store and sells digital planning products. By browsing this site or placing an order you agree to these Terms of Service. Please read them together with our Privacy Policy and Refund Policy, which form part of these terms.

We may update these terms from time to time. The version published on this page at the moment you place an order is the version that applies to that order.

2. Eligibility

You must be at least 16 years old, or have the consent of a parent or guardian, to place an order. By ordering you confirm that the payment details you provide are yours to use.

3. What you are buying

Every Planivra product is a digital file. Nothing is manufactured, printed or shipped to you. Products are delivered as a download after your payment clears.

Our planners are designed to be opened in third-party note-taking and PDF applications including GoodNotes, Notability, Noteshelf, CollaNote, Xodo and Adobe Acrobat. Those applications are made by other companies, are not included with your purchase, and are not under our control. Please check the compatibility information on the product page before you buy.

4. Delivery

A download link is sent to the email address entered at checkout as soon as payment is confirmed. It is your responsibility to enter a working email address and to check your spam folder. If your link has not arrived within a few minutes, contact us through the Contact page with your order number and we will resend it.

Download links may be limited in the number of times they can be used and may expire. We will always resend a link on request for a genuine order.

5. Licence and permitted use

When you buy a Planivra product you are granted a personal, non-exclusive, non-transferable licence to use it. You may:

  • Use the files on any devices you personally own;
  • Print pages for your own personal use;
  • Keep the files indefinitely — there is no subscription and no expiry.

You may not:

  • Resell, sublicense, rent, share or redistribute the files, in whole or in part, whether free or paid;
  • Upload the files to any file-sharing service, group drive, forum, marketplace or public repository;
  • Claim the designs as your own, or use them to create a competing or derivative product for sale;
  • Use the files or their contents for commercial or client work without our written permission;
  • Remove or obscure any branding, watermark or copyright notice.

Full detail is set out on our License & Usage page. We retain all copyright and intellectual property rights in our products, images and text.

6. Price and payment

All prices are shown in US dollars. We may change prices, run promotions or end promotions at any time; the price that applies to your order is the price displayed at checkout when you complete it. Payment is processed by Shopify and its payment partners — we do not receive or store your card details.

We reserve the right to refuse or cancel any order where we reasonably suspect fraud, chargeback abuse, or a pricing error, and to refund it in full.

7. Refunds

Because our products are delivered instantly and cannot be returned, all sales are final once the files have been downloaded. We will make it right — including by refunding you — where a download fails, files are corrupted or incomplete, or you were charged twice. The full terms are set out in our Refund Policy, which takes precedence over this section.

Nothing in these terms limits any statutory rights you have that cannot legally be waived.

8. Accuracy of the site

We work to keep product descriptions, page counts, previews and compatibility information accurate. Screen colours and rendering vary between devices and applications, and minor differences between a preview image and the file you receive are not a defect. If something listed on the product page is genuinely missing from your download, contact us and we will fix it or refund you.

9. Acceptable use

You agree not to use this site to transmit malicious code, attempt to gain unauthorised access to it, scrape it at a volume that degrades it for others, or submit content through our contact form that is unlawful, abusive or infringing.

10. Third-party links

This site may link to third-party sites and applications. We do not control them and are not responsible for their content, policies or practices. Your use of them is governed by their own terms.

11. Limitation of liability

Our products are planning tools. They are provided "as is" and we do not warrant that they will be uninterrupted, error-free, or suitable for any particular purpose beyond what is described on the product page.

To the fullest extent permitted by law, our total liability arising out of or in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including lost data, lost time or missed deadlines. Some jurisdictions do not allow these limitations, in which case they apply to the maximum extent permitted there.

12. Termination

We may suspend or terminate your licence without refund if you breach section 5 — for example by redistributing our files. Sections 5, 11 and 13 survive termination.

13. Governing law

These terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any dispute will be brought in the courts of that state, except where mandatory consumer-protection law in your country of residence gives you the right to bring it elsewhere.

14. Contact

Questions about these terms? Reach us through the Contact page and we will reply within two business days.